This is a remote position.
We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.
Your responsibilities would include:
- Working remotely to identify software issues.
- Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
- Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
- Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
- Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
- Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
- Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
- Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.
- Automate repetitive tasks across multiple POS systems using scripting languages to enhance troubleshooting efficiency and reduce manual effort.
Requirements